Fake it till you make it. This is a tag line that one of my former bosses was quite fond of. She would regularly represent our business as having capabilities that exceeded our ability to deliver. She never outright lied in her marketing efforts. She simply positioned us as a different kind of company one that she thought our customers wanted to do business with. In the end she was setting us up for failure. Your brand positioning should be based upon your capability to deliver. This is as true for your personal brand as it is for a business brand. One of the key components in positioning yourself is determining who you want to attract as a customer. Ultimately, your brand is the sum of your customers perceptions of you. In order to influence the perception of your potential clients, you must achieve a high level of self-awareness. Here are a few things to keep in mind as you develop your brand: You are what you are. Anytime you represent yourself to be something that you are not, you run the risk of losing a customer forever. You need to position yourself as different and valuable. Those qualities must be your own. You must be honest with your customers and with yourself. Consistency is important. Regardless of the business you are in, your customers must be able to count on you. If you want to impress your customer, dont complete an assignment early one time beat your deadline every time. Your client will know that you are the firm to call if she must have a critical project completed on time. Dont count on getting a second chance. First impressions are critical. You cant take back something you said to a customer. Everything is on the record. You should be yourself, but always remember that your reputation takes a lifetime to build and just a few minutes to destroy. Be Clear and Concise. Too many people use complex language in order to appear intelligent and just wind up confusing people. Often, complexity makes the speaker seem pompous and condescending. Keep every interaction and every point of contact clear and simple. Be transparent. Communicate simply and directly. Show, dont tell. If you explain a concept to a customer, he may understand it intellectually. But, if you tell him a story, show him a picture, or perform a demonstration, he will make an emotional connection to the event, to the experience, and to you. The more of his senses you can involve, the stronger the impression you will make. The key word here is impression. Make an impact or youll fade like a distant memory. Ultimately honesty wins out in marketing. Powerful brands deliver on their brand promise every time. Faking it is one way to seriously hurt your chances of making it in the real world. |
